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Which airports within the United States have the worst passenger expertise?
A new study from Forbes reveals the “angriest” airports within the U.S. with essentially the most disgruntled passengers, primarily based on Twitter sentiment.
While some measurements of the “worst” airports could embrace information like flight delays and cancellations, the Forbes examine takes under consideration unfavorable Tweets. Using machine studying, greater than 37,000 Tweets in regards to the 60 busiest airports within the U.S. have been analyzed for sentiment.
Negative sentiment consists of Tweets complaining about strains, TSA safety, impolite employees, misplaced baggage, delayed and canceled flights, visitors, a foul parking state of affairs, and extra.
Is this a precise science? No. It’s extra doubtless that passengers with a notably unhealthy expertise will air their frustrations on Twitter, whereas a happy traveler with none points gained’t say something in any respect. But it’s nonetheless an attention-grabbing metric to look at which U.S. airports are essentially the most headache-inducing.
The airports beneath have essentially the most unfavorable sentiments from passengers, who regularly complained on Twitter about their poor experiences:
1. John Wayne Airport (Orange County, CA)
A whopping 65% of Tweets about John Wayne Airport have been unfavorable, with the top-mentioned complaints together with “noise,” “staff,” and “TSA.”
This airport is the one positioned closest to Disneyland. However, it’s obvious that vacationers to the Happiest Place on Earth will not be so completely satisfied in spite of everything primarily based on their unfavorable expertise at this Southern California airport.
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2. Jacksonville International Airport (Jacksonville, FL)
Another airport with the worst passenger expertise primarily based on Twitter sentiment is Jacksonville International Airport.
With 60% unfavorable Tweets, passengers aren’t fairly as offended about this airport, nevertheless it’s nonetheless removed from an ideal expertise. Some of the largest complaints talked about time and again embrace “line,” “TSA,” “delays,” and “employees.”
3. Eppley Airfield (Omaha, NE)
Eppley Airfield in Omaha, Nebraska is a significant airport within the Midwest.
But the stereotype of the overly well mannered Midwesterners doesn’t lengthen to this airport, with 59% of Tweets about Eppley Airfield having an offended sentiment.
This unpopular airport obtained essentially the most mentions round points like “delays,” “weather,” and “cold.” Unlike different airports on this checklist, it seems like frequent climate delays are the largest complaints that passengers have about their expertise at this airport.
4. Tampa International Airport (Tampa, FL)
Things aren’t at all times sunny within the Sunshine State. Another Florida airport to make this checklist of the airports with the worst passenger expertise is Tampa International Airport.
Angry passengers at this airport make up 57% of Tweets, with the largest recurring complaints revolving round “bags,” “delayed,” “luggage,” “security,” and “canceled.”
5. San Antonio International Airport (San Antonio, TX)
Another airport with the angriest passengers is San Antonio International Airport. Passengers at this Texas airport weren’t happy for numerous causes.
Complaints about this airport, which obtained 57% unfavorable Tweets, embrace points like “TSA,” “weapon,” “officers,” and “firearm.”
6. Hartsfield–Jackson Atlanta International Airport (Atlanta, GA)
Finally, the busiest airport in your entire world makes an look on this checklist. Hartsfield-Jackson Atlanta International Airport sees greater than 93.7 million passengers per 12 months, however not all of them are proud of their expertise.
With 56% of Tweets about this airport having a unfavorable sentiment, the largest passenger complaints have been “delays,” “traffic,” “line,” “security,” and “parking.”
Which Airports Have The Least Negative Tweets?
The airports above are thought of to be the worst within the United States primarily based on Twitter sentiment, however which airports are the perfect?
The prime three airports with the least quantity of unfavorable mentions are:
- Indianapolis International Airport (Indianapolis, IN)
- Seattle-Tacoma International Airport (Seattle, WA)
- Kansas City International Airport (Kansas City, MO)
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This article initially appeared on TravelOffPath.com
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