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Airlines don’t sometimes take pleasure in one of the best reputations in relation to buyer satisfaction.
Between unreliable airlines with quite a few canceled flights, shrinking airplane seat sizes, and aviation debacles just like the Southwest meltdown of December 2022, many vacationers will not be precisely thrilled with airways within the United States.
![Woman using phone at airport](https://www.traveloffpath.com/wp-content/uploads/2023/04/Woman-at-Airport.jpg)
Many vacationers take to Twitter to air their complaints — or share their constructive suggestions.
Travel insurance coverage firm InsureMyTrip used Twitter sentiment analysis to rank the airways with probably the most constructive (and probably the most unfavourable) mentions on the social media platform.
These rankings are based mostly on the aggregated sentiment evaluation of almost 4,000 tweets from 2022.
According to the information, these are the vacationers’ favourite (and least favourite) airways, together with the commonest complaints that vacationers share on Twitter in relation to airways.
![Twitter on cellphone](https://www.traveloffpath.com/wp-content/uploads/2023/04/Twitter.jpg)
Airlines With The Most Positive Twitter Mentions
InsureMyTrip checked out airline mentions on Twitter and categorized them into constructive, impartial, and unfavourable sentiments.
The airways with probably the most constructive Twitter mentions have been:
- Alaska Airlines: 29% constructive
- United Airlines: 26% constructive
- Hawaiian Airlines: 23% constructive
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![Alaska Airlines plane](https://www.traveloffpath.com/wp-content/uploads/2023/04/Alaska-Airlines.jpg)
While removed from a glowing majority, these airways obtained extra constructive mentions than every other on Twitter.
However, that doesn’t inform the complete story — all of those airways nonetheless obtained way more unfavourable mentions than constructive ones.
When it involves unfavourable sentiment, right here’s how these “favorite” airways stacked up:
- Alaska Airlines: 51% unfavourable
- United Airlines: 37% unfavourable
- Hawaiian Airlines: 43% unfavourable
Surprisingly, United Airlines got here out because the winner on this, with the second-highest proportion of constructive mentions and the bottom proportion of unfavourable mentions.
![United airlines plane](https://www.traveloffpath.com/wp-content/uploads/2023/02/United-airlines-plane.jpg)
Airlines With The Most Negative Mentions
While Alaska Airlines, United Airlines, and Hawaiian Airlines are the three airways with probably the most favorable mentions from vacationers, these are the underside three airways with probably the most unfavourable mentions on Twitter:
- Frontier Airlines: 61% unfavourable
- Spirit Airlines: 59% unfavourable
- American Airlines: 59% unfavourable
![Row Of Frontier Airlines Flights AT The Airport](https://www.traveloffpath.com/wp-content/uploads/2022/05/Row-Of-Frontier-Airlines-Flights-AT-The-Airport.jpg)
It’s clear that almost all of vacationers are NOT proud of these airways.
That’s revealed much more so if you evaluate the share of unfavourable mentions with the variety of constructive mentions these airways obtain:
- Frontier Airlines: 13% constructive
- Spirit Airlines: 14% constructive
- American Airlines: 19% constructive
Interestingly, virtually each airline on the record from InsureMyTrip noticed a rise in unfavourable mentions and a lower in constructive mentions from 2021 to 2022, some by as a lot as 20%.
![Male Traveler Upset At The Airport After Having His Flight Delayed Or Cancelled, Travel Disruption Concept](https://www.traveloffpath.com/wp-content/uploads/2022/06/Male-Traveler-Upset-At-The-Airport-After-Having-His-Flight-Delayed-Or-Cancelled-Travel-Disruption-Concept-1.jpg)
What Are Travelers’ Biggest Complaints?
When pissed off vacationers take to Twitter to air their grievances towards an airline, there are a handful of key matters they’re sometimes complaining about.
According to the Twitter sentiment evaluation from InsureMyTrip, these are the most important issues that vacationers have so as of most to least mentions:
- Money
- Delay
- Cancel
- Customer service
- Luggage
- Flight attendant
Unsurprisingly, the airline with probably the most unfavourable mentions (Frontier Airlines) had a excessive proportion of unfavourable tweets mentioning these matters: Money (20%), Cancel (16%), and Delay (14%).
![Traveler sitting at her gate looking at her phone, facial expression shows bad news](https://www.traveloffpath.com/wp-content/uploads/2022/09/flight-delay-passenger-at-airport.jpg)
How Does This Data Stack Up To Other Rankings?
These airline rankings are based mostly on Twitter sentiment evaluation alone and don’t take into consideration every other components.
When you take into account that many vacationers solely take to Twitter to air their frustrations after a foul expertise, and are much less more likely to spontaneously reward an airline on Twitter, these rankings can change into a little bit extra muddled and skew to the unfavourable.
![Delta Air Lines plane on a runway in Los Angeles](https://www.traveloffpath.com/wp-content/uploads/2023/01/Delta-Air-Lines-plane-on-a-runway-in-Los-Angeles.jpg)
For instance, Delta Air Lines received the award for Best Global Airline within the Americas within the APEX Passenger Choice Awards however regardless of its favorable place, it ranks on the decrease finish of this Twitter sentiment evaluation.
However, these Twitter rankings might reveal what vacationers actually take into consideration airways, particularly their in-the-moment reactions and frustrations.
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This article initially appeared on TravelOffPath.com
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